Privacy Policy

Privacy Policy – City Home Service

This Privacy Policy is an electronic record under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) framework.

At City Home Service, accessible via our web and mobile platforms, we prioritize the protection and confidentiality of your personal and financial data while booking doorstep home cleaning and maintenance services in Guwahati, Assam.

1. Information We Collect

To confirm orders, manage scheduling, and assign service professionals, we collect:

• Identity & Contact Details: Name, phone number (verified via OTP), and email address.
• Location Data: Accurate service address, landmarks, and GPS pin for on-time doorstep dispatch.
• Partner KYC Details (For Pros): Government IDs (Aadhaar/PAN), address proof, and bank payout information.
• Technical Information: Device type, browser cookies, and IP address for transaction security and fraud detection.

2. How We Use Your Information

We process your data strictly for legitimate operational purposes:

• Allocating nearby service professionals to fulfill your deep cleaning or maintenance bookings.
• Real-time booking confirmations, invoice generation, and slot reminders.
• Enabling secure digital payments via RBI-authorized payment gateways.
• Customer support resolution and service quality assurance.

3. Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS) and role-based data access controls aligned with IS/ISO/IEC 27001 guidelines. All payment credentials are encrypted and handled directly by PCI-DSS compliant payment aggregators; we do not store CVVs or card details.

4. User Rights & Data Retention

You hold the right to access, review, update, or request the deletion of your account and personal details from our systems, subject to legal and taxation record retention requirements.